Overview
A logistics provider managed order updates manually across three carriers and a warehouse management system. Status mismatches created customer support overhead and delayed invoicing.
What we delivered
- A normalized webhook layer that ingested carrier events in real time.
- A sync engine with retries, dead-letter queues, and audit logs.
- A shared admin panel for support and operations teams.
Outcomes
- 92% reduction in manual status updates.
- Invoice cycles shortened by one week.
- Operations team gained self-serve visibility into exceptions.
Notes
We provided runbooks and error playbooks so the client could expand integrations independently.